Due to the personalized nature of our services and the use of medical devices, Aspect Health is unable to provide refunds unless there is clear evidence that we were unable to deliver the agreed-upon level of service. Our goal is to provide accurate and effective health solutions, and we encourage customers to review all information carefully before purchasing. This includes product descriptions, FAQs, and our terms of service, to ensure the program meets their needs and expectations.
Aspect Health does not issue refunds in the following situations:
Incompatibility or Lack of Due Diligence by the Customer:
Change of Mind:
Personal Preference:
Neglecting Subscription Terms:
Administrative Fees: Any administrative fees incurred during registration or onboarding are non-refundable. This includes fees such as doctor’s consultation fees, prescription costs, and charges related to the CGM ordering process.
Shipping Costs: Shipping fees for physical products are non-refundable once the shipment is in transit or delivered. Additionally, due to policies governing the handling of health and medical devices, we are unable to accept returns of any devices once they have been shipped.
We encourage all customers to carefully read through our Terms of Service, FAQs, and product descriptions prior to purchase to ensure they understand the full scope of the service. If you have any questions, our support team is here to assist you in making an informed decision.
For any inquiries related to our refund policy, please reach out to our support team at [email protected].